

If you are printing directly to the printer’s IP address and not to the print server monitored by PaperCut then PaperCut will not log this print usage and therefore will not send any print job notifications/popups.Ĭonfirm that the print job owner is correct In short - PaperCut monitors printing performed via a print server. There’s a number of tricks over on the Print jobs not getting tracked page, to confirm that job tracking is happening successfully. Make sure that jobs from the user not seeing the popup, are in fact getting tracked by PaperCut. In order for the client popup to work successfully, the App Server has to know that there’s a job in the system which will trigger the popup. Verify that you’re printing to a queue monitored by PaperCut. If you don’t have the client running, try installing the client for Windows, Mac or Linux. If the client isn’t connecting to the server a “tooltip” message will be displayed showing “Connecting…”. If the balance window isn’t displayed, then hover your mouse over the PaperCut client task-tray icon (Windows) or the PaperCut client menu bar icon (Mac). If the client is running and displaying the current balance of the logged in user then this is a good indication that the client is working correctly.

#PAPERCUT NG KNOWN ISSUES HOW TO#
If user client notifications are not being delivered there could be a number of reasons why, and this article discussed how to diagnose/resolve these problems.

the workstation where the job was printed). PaperCut delivers these notifications by determining where the user printed the job from (i.e. Authenticate users through PaperCut (see the ‘Authentication’ section on this page).Display print job popups as directed by printer scripts (Advanced Scripting).Display print job popups for account selection or print confirmation.Deliver notifications/messages for denied print jobs, jobs held in the release station, etc.
